The one conversation you've been avoiding.
A private morning session that takes you from paralysed and dreading it to prepared, confident and ready, typically within a week of getting in touch.
You already know which conversation this is.
There's a Toxic High Performer on your team, commercially valuable to the business yet quietly upsetting everyone around them. People are starting to leave. The ones who stay have gone quiet and are afraid to speak up. Grievances are being raised and colleagues are refusing to collaborate with them on projects.
You've known it for months. You've tried versions of it that resolved nothing.
You've told yourself the timing wasn't right and tiptoed around it instead.
It's costing you in team morale and quietly, in your own authority.
And in the energy you spend every day managing around one person.
The Difficult Conversation Blueprint gets you from confused to nailed it, usually within a week.
“I work privately with founders and CEOs who have one critical conversation they've been avoiding. In a single morning session I completely prepare them for it and I stay with them until it's done.”
A six-step framework, built around your specific situation.
We take the situation apart properly: the story, the timelines, the stuck points and fears.
We establish what you need from the conversation, realistic outcomes, specific goals and any obstacles in the way.
We build the architecture of the conversation: the key points, what to say, how to say it, the non-negotiables.
We create conditions for success: timelines, responses to pushback, role play and rehearsal.
We prepare your nervous system, not just the script, so you stay grounded and anchored when they push back.
We walk you through the conversation going well before it happens, so you have already been there.
You arrive with the problem. By midday, you have the plan.
A private morning session using the six-step Difficult Conversation Blueprint. You arrive with the problem. By midday, you have the plan.
A summary document from the morning session unique to you: what to say, how to manage pushback and how to manage your mental state, anchors and grounding techniques.
A structured run-through of the conversation before it happens. By the time you walk into the room, you have already been there.
Direct access to Nicole by WhatsApp or email, not a portal, not a response window, through any last-minute nerves or questions.
A brief conversation after the difficult conversation has happened. How it went, what landed, what comes next.
Executive Conflict Coach
Nicole Posner is a Communication and Conflict Consultant, Executive Coach, former Workplace Mediator, Workshop Facilitator and author of “And Breathe… How to Have Difficult Leadership Conversations in Business and Beyond.” She spent six years studying psychology and ten years in the field, working with organisations including the NHS, the Police and private clients across retail, shipping, events and film, including one private client for whom she needed security clearance!
She now works privately with founders and CEOs facing one critical conversation they've been avoiding, most often with a Toxic High Performer, someone commercially valuable and quietly disruptive. She built the six-step Difficult Conversation Blueprint from this experience, preparing senior leaders for the moments that matter most, where team morale, retention and their own authority are all on the line.
Start here.
A few lines about the situation is enough to begin.
Twenty minutes. No obligation. No pitch.
One date. Everything else is handled from there.
Total elapsed time: four to six weeks.
“Nicole's calm, sensible approach was exactly what I needed. The realtime role play, practising what might happen if they said X or Y, was incredibly helpful. And the mental preparation is something I still use in any challenging conversation today.”
One morning session, the written Blueprint, a full rehearsal, thirty days of direct support and the debrief afterwards. Everything you need, until it's done.
Book a callBefore you get in touch.
The preparation is built around the pushback you're actually likely to face, not a script that only works if things go smoothly. We rehearse the version where they push back, deflect or react badly, so you're ready for that too. And you're not on your own afterwards: thirty days of direct support and a debrief are part of the work, whatever happens in the room.
Say what your business needs you to say.
A few lines about the situation is enough to begin.
Book a call